Wednesday, February 12, 2014

Winter Storm Preparedness and Claims Reporting

Good morning!  As you are reading this blog, many of us are under winter storm watches/warnings/alerts including potential for significant snowfall and icing events throughout the Southeast. 

In the event of our office being closed for weather, we wanted to remind you of the importance of quick access and contact as relates to claims reporting.  There is an internal process in place for our policyholders who need to report claims after hours or when closed. We wanted to make sure that everyone is aware of the process.  

When our clients call our office after hours (336.272.7161), they hear a prompt  that can be selected if they need to report a new claim. The prompt will advise them to call one of our Claims Specialist's cell phone numbers. If the client leaves a message on the designated extension, 2001, an automatic email is generated to the Claims team.  If they miss a client’s call, they will return the call as soon as possible. We check our phones on a continual basis when we are on duty. Normally, calls are returned within an hour. There are only a few exceptions when a return call may be a little more delayed; if we are in meetings, in church, on airplanes, etc. Our phones remain on throughout the night.

As always, you can reach me as well at my mobile number.

Here is a sample of a recent document we shared with our clients in preparation for the week's weather.

Source: FEMA.GOV
Design © 2013 Zywave, Inc. All rights reserved.

Courtesy of Senn Dunn
While the amount of danger from winter weather varies across the country, nearly all Americans, regardless of 
where they live, are likely to face some type of severe winter weather at some point in their lives. Winter storms
can range from a moderate snow over a few hours to a blizzard with blinding, wind-driven snow that lasts for
several days. Many winter storms are accompanied by dangerously low temperatures and sometimes by strong
winds, ice, sleet and freezing rain.
A primary concern is that winter storms can knock out heat, power and communications services to your home or
office, sometimes for days at a time. Heavy snowfall and extreme cold can immobilize an entire region.
The National Weather Service refers to winter storms as “deceptive killers” because most deaths are indirectly
related to the storm. People die in traffic accidents on icy roads and of hypothermia from prolonged exposure to
cold. Because of this, it is important to be prepared for winter weather before it strikes.

(to receive the full 4 page brochure of this document in a pdf file, please email your request to Karl Sherrill at

Have a great day and stay warm and safe!


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