Monday, March 12, 2012

Details on BCBSNC mobile website

Blue Cross and Blue Shield of North Carolina (BCBSNC) recently launched a mobile website that provides its more than 3.6 million customers with easy access to their health care information on the go. BCBSNC worked with Kony Solutions, a leading mobile platform provider, to develop and deploy the site.

What is BCBSNC Mobile and what does it offer?
BCBSNC mobile was created to help users (BCBSNC members and customers) find the information they need, when they need it.
The new mobile website features the ability for users to:
  • View claims (authenticated users)
  • See current plan benefit information (authenticated users)
  • Find a doctor
  • Get estimated treatment costs (authenticated users)
  • Find the closest urgent care centers (based on GPS location)
  • Find less expensive prescription drugs
  • Compare and shop for individual and family under 65 plans
  • Contact customer service
How does a user find and use the new mobile website?
Users can simply type www.bcbsnc.com into their mobile device. The new mobile website will automatically detect the device used and display accordingly. Members can then log in to the mobile website just like today on www.mybcbsnc.com. Non-logged in users can also use the new mobile website to shop for and compare health plans, find the closest urgent care center, find a doctor or find drug information.
What mobile platforms do we support?
BCBSNC currently supports:
  • Android (2.1 or later)
  • iPhone, iPod Touch, iPad (OS 3.0 or later)
In order for the urgent care navigator to work properly, users will need to have a device with GPS.

How can a user learn more about our mobile experience?
Users can learn more about the new mobile website or the current mobile app at www.bcbsnc.com/mobile.

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