Thursday, March 29, 2012

BCBSNC customer service support for transition to Prime Therapeutics

The Prime Therapeutics transition for BCBSNC will take place on Sunday, April 1st.  While BCBSNC does not expect there to be any issues with the transition, they plan to have customer service/phone support available on a limited basis.  Details are as follows:

·         On April 1, 2012, from 10 am – 7 pm, the Durham call center will be open to assist members with pharmacy issues.
·        The interactive voice response system will alert callers that BCBSNC is open to pharmacy issues only, and members that choose the pharmacy prompt will be routed to a customer service representative for assistance. 
·         A closed message will be received if a non-pharmacy prompt is selected.
·         Based on call volume, BCBSNC may elect to extend hours until 9 pm.

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