· On April 1, 2012, from 10 am – 7 pm, the Durham call center will be open to assist members with pharmacy issues.
· The interactive voice response system will alert callers that BCBSNC is open to pharmacy issues only, and members that choose the pharmacy prompt will be routed to a customer service representative for assistance.
· A closed message will be received if a non-pharmacy prompt is selected.
· Based on call volume, BCBSNC may elect to extend hours until 9 pm.
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