BCBSNC customer service support for transition to Prime Therapeutics

The Prime Therapeutics transition for BCBSNC will take place on Sunday, April 1^st.  While BCBSNC does not expect there to be any issues with the transition, they plan to have customer service/phone support available on a limited basis.  Details are as follows:

·         On April 1, 2012, from 10 am – 7 pm, the Durham call center will be open to assist members with pharmacy issues.

·        The interactive voice response system will alert callers that BCBSNC is open to pharmacy issues only, and members that choose the pharmacy prompt will be routed to a customer service representative for assistance. 

·         A closed message will be received if a non-pharmacy prompt is selected.

·         Based on call volume, BCBSNC may elect to extend hours until 9 pm.