Tuesday, January 3, 2012

BCBSNC online employer chat available to group administrators

BCBSNC announced that their new online chat feature is now available to group administrators that perform member maintenance online.  Here are some things you should know:

When is Employer Chat available?
Employer Chat is available from 8:00 am to 6:00 pm, Monday through Friday.


How does a group administrator log in?
The employer can log in to the employer portal at www.bcbsnc.com, click on “Manage Members” and then “Member Maintenance”.  There will be a button to “Chat with a Group Advisor”.


What are the benefits of using Employer Chat?
With little to no wait time involved, employers are able to receive fast responses to their billing, enrollment and claims related questions.

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