Monday, November 7, 2011

BCBSNC ends specialty care vendor contract

On December 31, 2011, BCBSNC will end their contract with Accordant for their specialty care program. BCBSNC has found that they can provide the same quality care as Accordant at a lower cost and provide greater integration with BCBSNC health improvement programs.

Approximately 2,500 members participate in the specialty care program today and the transition of the case manager relationship is important. Here’s what you need to know about the transition for members currently working with Accordant:

• Group administrators of groups 51+ with impacted members will receive a letter regarding the change. It will be posted on the secure Employer Portal for small groups this week.
• Members will be called between November 28 and Dec 2 and invited to transition to a BCBSNC case manager and/or a specialty pharmacy coach.
• All case information will be transitioned to the new BCBSNC case manager.
• Members who receive care through a Medicare plan are not impacted by this change.

BCBSNC understands the importance of the relationship members may have with their Accordant nurse and is sensitive to the difficulties surrounding this change. BCBSNC is taking great care to make sure that the member continues to receive excellent care management.

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