Thursday, June 16, 2011

UnitedHealthcare rolls out enhanced member services

UnitedHealthcare (UHC) has implemented a new service model, which was first rolled out to some markets, including North Carolina, on May 1, 2011. Formerly known as Health Advisor, the new service focuses on increasing member's knowledge of their benefits and provides end-to-end inquiry resolution with the primary goal of serving as a member advocate.  For more information, see the Service Model Flyer.

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