Thursday, May 5, 2011

UHC provides assistance to tornado victims in southern states

Effective immediately, UnitedHealthcare plan participants affected by the tornados in Alabama, Mississippi, Tennessee, Georgia and Virginia will have access to the following services until at least May 13, 2011.

Counseling Services: OptumHealth's toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Staffed by experienced master's-level behavioral health specialists from the company's OptumHealth business, the free help line offers assistance to callers seeking help in dealing with stress, anxiety and the grieving process. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Early Prescription Refills: Individuals who have been displaced or do not have access to their medications, who call and identify that they have been affected by the tornados, will be able to have prescription medications filled if they have refills remaining on file at a participating retail or mail-order pharmacy. Note, this includes plan participants enrolled in all fully insured commercial products, Medicare Advantage, Medicare Supplement or Medicare Part D offerings insured through UnitedHealthcare. For mail-order delivery service to affected areas or any other questions related to their prescriptions, people are encouraged to call the pharmacy number on the back of their medical ID card, or speak directly to a pharmacist about their situation.

In addition, for certain counties covered by a FEMA Declaration of Emergency, additional measures are available. The following counties are covered by a FEMA declaration:
• Alabama: All Counties
• Mississippi Counties: Chickasaw, Choctaw, Clarke, Greene, Hinds, Jasper, Kemper, Lafayette, Monroe, Neshoba, Webster
• Tennessee Counties: Bradley, Greene, Hamilton, Washington
• Georgia Counties: Bartow, Catoosa, Coweta, Dade, Floyd, Greene, Lamar, Meriwether, Monroe, Morgan, Pickens, Polk, Rabun, Spalding, Troup, Walker
• No counties in Virginia have been covered by a FEMA Declaration at this time.

Plan participants residing in impacted counties who have been displaced from their place of residence or whose network medical facility is not accessible, and require assistance or special accommodations, can call customer care at the number located on the back of their medical ID card for assistance.
• This includes plan participants enrolled in all fully insured commercial products residing in FEMA impacted counties. To access out of network providers, plan participants must call customer care at the number located on the back of their medical ID card for assistance.
• Plan participants enrolled in Medicare Advantage or Medicare Supplement plans residing in counties in Alabama, Georgia, Mississippi, Tennessee and Virginia where a FEMA or state emergency declaration has been declared should call customer care at the number located on the back of their medical ID card for assistance or special accommodations in accessing services.

These special support services are effective immediately and will remain active until at least May 13, 2011.

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