Thursday, May 5, 2011

BCBSNC customer service hours extended for members to 9:00 PM

Recently, BCBSNC extended customer service hours for their call centers for English-speaking insured/underwritten (individual and group) and ASO group members. The new hours for these call centers are 8 a.m. to 9 p.m., Monday through Friday, EST. The toll-free numbers for these call centers are:

• Insured/Underwritten Group Members: 1-877-258-3334
• ASO Group Members: 1-877-275-9787
• Individual Members: 1-888-206-4697

Other Call Center Hours
Please note that the service hours for some of their other customer call centers are NOT changing at this time. Those call centers and their hours of availability are:

• Customer Service for Spanish-speaking Members: 8 a.m. to 6 p.m., Monday through Friday, EST
• State Health Plan Customer Service: 8 a.m. to 6 p.m., Monday through Friday, EST
• North Carolina Health Choice Customer Service: 8 a.m. to 5 p.m., Monday through Friday, EST
• Medicare Supplemental, Blue Medicare Rx, and Medicare Advantage Customer Service: 8 a.m. to 8 p.m., Monday through Sunday, EST (closed on Thanksgiving Day and Christmas Day)
• Federal Employee Program Customer Service: 8 a.m. to 4:30 p.m., Monday through Thursday, and 8 a.m. to 3 p.m., Friday, EST
• Group Service Advisor (formerly known as Employer Service Line) Customer Service: 8 a.m. to 6 p.m., Monday through Friday, EST
• Web Support (available via phone or live Web chat) Customer Service: 8 a.m. to 6 p.m., Monday through Friday, EST
• Dental Blue and Dental Blue Select Customer Service: 8 a.m. to 6 p.m., Monday through Friday, EST
• Agent Contact Center for Group and Individual Markets: 8 a.m. to 5 p.m., Monday through Friday, EST

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