Monday, August 16, 2010

BCBSNC to reduce administrative costs through data entry outsourcing

On August 12, Blue Cross and Blue Shield of North Carolina (BCBSNC) announced that it will outsource certain claims data entry work as part of an ongoing effort to reduce administrative costs.

The outsourcing will result in the elimination of 80 to 90 jobs over the next nine months and an estimated $1.6 to $2.1 million in annual savings to the company. Jobs impacted do not involve customer service calls or direct contact with BCBSNC customers.

BCBSNC has selected SOURCECORP for this outsourcing based on their extensive experience in records management, business processing outsourcing and consulting. The Dallas-based company has 4,100 clients, including 14 health plans. The work being outsourced will be done by SOURCECORP employees in North Carolina and the Philippines.

This step is part of a larger BCBSNC initiative to reduce its current operating costs by 20% by 2014 in an effort to keep premiums competitive and invest in improvements.

For more information, click to access the BCBSNC News Release.

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